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Teplice

Zemská 612, Teplice

It’s always the goal to share knowledge

Paulo Paglioli
Paulo is an IT Solution Support Engineer for Graphics Studios across Europe

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I provide software support for the Graphics Studios in our European plants. It’s mostly remote, but sometimes I go on site to upgrade the systems, do maintenance or break/fixes. Each plant has its own metal packaging expertise – in France we make a lot of seafood packaging; in the Netherlands we specialise in nutrition product, a lot of powders, like baby milk, coffee and chocolate.

We use offset lithographic printing onto flat metal sheets for many of our products, but print directly onto aerosols. Our Graphics Studios prepare everything for printing – creating and dealing with artwork files, adding or correcting barcodes, checking the colours and so on. If they have any issues or technical queries, they can raise a ticket and get support. It’s really important that everything is correct and running smoothly.

Being a global company, there are different mindsets and cultural behaviours in Trivium – in Italy or France, for instance, people prefer to pick up the phone rather than communicate online. I enjoy solving problems and helping others. It's always the goal to share knowledge and make guidance accessible across the whole company, not just for one or two people. I learned early on in life that if you share knowledge, you learn more yourself.

 

Paulo Paglioli
Paulo is an IT Solution Support Engineer for Graphics Studios across Europe

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